Refund policy

Last updated: 2 September 2026

This policy applies to orders placed through cornerwiseco.com. Cornerwise is a trading name of Northlane Strategies LLC ("we", "us", "our"). If anything here is unclear, email contact@cornerwiseco.com and a person will answer you.

The short version

You have 120 days from the day your order arrives to change your mind. If the tool has been sitting in a drawer and you have decided it was not for you, email us and we will refund it. You do not need to justify the decision, and we would rather refund you than talk you into keeping something you do not want.

1. Our 120-day money-back guarantee

We accept returns for any reason within 120 days of delivery. To be refunded in full, the item must be:

• in the condition you received it, with any protective cap still fitted;
• not fired, discharged or otherwise used to break glass or cut webbing; and
• returned with all parts it shipped with (clip, keyring, cap).

If a tool has been used in a genuine emergency, tell us what happened. We handle those case by case and we are not looking to catch anybody out.

2. How to start a return

Email contact@cornerwiseco.com with your order number and, if you would like to say, the reason. We will reply with a return authorisation and the address to send it to. Please do not post anything back before you have that email, as unannounced parcels can go missing in the warehouse.

We aim to answer return requests within one working day.

3. Return shipping costs

• Faulty, damaged or incorrect items: we pay the return postage and send you a prepaid label.
• Changed your mind: you cover the return postage. We recommend a tracked service, as we cannot refund a parcel that never arrives.

Original shipping charges, where any were paid, are refunded only when the return is our fault.

4. Refunds

Once your return reaches us we inspect it and email you the outcome, normally within 2 working days of arrival. Approved refunds are issued to the original payment method.

Your bank or card issuer then needs time to post the credit to your account, usually 5 to 10 working days. That part is out of our hands. If more than 15 working days have passed since we confirmed your refund and you still cannot see it, email us and we will chase it with you.

5. Damaged, faulty or wrong items

Please check your order when it arrives. If something is damaged, defective or simply not what you ordered, email us within 30 days of delivery with your order number and a photograph. We will replace it or refund it, whichever you prefer, and we will cover the postage both ways.

6. Two-year warranty

Every Cornerwise tool carries a 2-year warranty against defects in materials and workmanship, running from the delivery date. If the spring mechanism or the cutter fails in normal storage or use within that period, we will replace the tool free of charge.

The warranty does not cover ordinary cosmetic wear, loss, or damage caused by misuse, disassembly or modification. The warranty is offered in addition to, and does not limit, your rights under applicable consumer law.

7. Cancelling an order

Orders usually leave our warehouse the next working day, so the window is short. Email us as soon as you can and we will cancel it if it has not yet shipped. If it has already gone out, treat it as a return under section 2.

8. Exchanges

The quickest way to swap for a different pack size is to return the original for a refund and place a new order, so that you are not waiting on our inspection queue. If you would rather we handled it as a straight exchange, say so in your email and we will arrange it.

9. What we cannot accept

• Items returned more than 120 days after delivery.
• Items returned without a return authorisation.
• Tools that have been deliberately fired or dismantled outside of a genuine emergency.
• Items bought from a third-party seller rather than from us directly. Those are handled by the seller you bought from.

10. Contact

Northlane Strategies LLC, trading as Cornerwise
Email: contact@cornerwiseco.com

We reply to every email ourselves, usually within one working day.